frequently asked questions

Do you have an order minimum?

Yes. There is a $350 order minimum for onsite installations. All other orders are available for pick up or delivery.

what areas do you service?

We are based in Woodland Hills, CA. However, we are available to service the greater Los Angeles area and beyond. 

do you have an order lead time?

The sooner we get the event details, the earlier we can start sourcing and planning. Any inquiry with less than one week notice will be charged an additional rush fee.

do you require a deposit?

We do require a deposit and signed contract to secure your booking.

do you accept refunds?

While deposits are non-refundable, we understand unforeseen circumstances can happen. If you need to cancel your balloon order, your initial deposit may be reallocated to another date and time based on availability. However, if your order is canceled within 72 hours of the project date, you will be subject to additional fees if you wish to reschedule.